Terms and conditions

Terms and conditions

Last updated: 21 September 2025

These Terms and conditions explain how you may use the website and shop with Crystals Healing. By using the site or placing an order, you agree to these terms.

Tip: tap a section title to read more.

1. About us

Crystals Healing Limited
72 Conifer Way, Wembley, HA0 3QR, London, UK
Phone: +44 020 349 02109
Email: contact@crystalshealing.co.uk
Hours: Daily 09:00–17:00

2. Eligibility and acceptable use

You must be at least 18 years old. Use the site only for lawful purposes. Do not attempt to disrupt the site, scrape data, send spam or misuse accounts.

3. Accounts and security

Keep your password confidential. You are responsible for activity under your account. We may suspend or close accounts that breach these terms.

4. Products and availability

We aim to display colours and details accurately, but minor variations can occur. Items may sell out. We may update or discontinue products without notice.

5. Prices, taxes and payment

All prices are in GBP and may change. Sales tax is added where required. Accepted payments:

  • Visa, Mastercard, American Express, Discover
  • PayPal
  • Clearpay, Klarna, Laybuy

By ordering, you authorise us to charge your chosen method for the total amount, including shipping and taxes. We may correct pricing errors.

6. Orders, shipping and returns

We may refuse or cancel orders (e.g., suspected fraud, stock limits). If cancelled after payment, we refund you in full. See our Return Policy for delivery and returns.

7. Intellectual property

All site content and marks belong to Crystals Healing Limited or our licensors. Personal, non‑commercial use only unless we authorise otherwise.

8. Prohibited activities
  • Hacking, reverse engineering or bypassing security.
  • Uploading malware or spam; excessive automated requests.
  • Scraping data without consent.
  • Harassing other users or staff.
9. Reviews and user content

Post only truthful, respectful content based on first‑hand experience. We may remove content that breaks these rules. You grant us a licence to display and share your submitted reviews.

10. Third‑party services

We link to other websites we don’t control. Check their terms and privacy notices before using them.

11. Privacy

We process personal data as described in our Privacy Policy. By using the site you agree to that policy.

12. Warranties and liability

The site is provided "as is". We exclude implied warranties to the fullest extent permitted by law and are not liable for indirect or consequential losses. Nothing limits liability for death or personal injury due to negligence, fraud, or any matter that cannot be excluded under UK law.

13. Indemnity

You agree to indemnify Crystals Healing Limited for losses arising from your breach of these terms or misuse of the site.

14. Changes to these terms

We may update these terms. The revised version applies from the date shown at the top of this page.

15. Governing law and disputes

Law of England and Wales; courts in London have non‑exclusive jurisdiction. EU consumers may use the EU Consumer ODR platform.

16. Electronic communications

We provide notices electronically. Electronic records and signatures have the same legal effect as paper ones, where permitted by law.

17. Contact

Questions? See section 1 for our contact details.