Your receipt will have details of the products you have ordered, however it is not possible for us to individually label each item for identification. We do offer individual crystal and guide packs which are available to purchase.
We are always on hand to help, so if you cannot identify a product from referring back to the website (where we have a large resource of information), you can email us using our contact form here and select "Any other query" and we will help you out
Yes of course!, we offer a 30 day no quibble return policy, so if you ordered the wrong item, we’ll be more than happy to offer you an exchange or refund.
Before you make an order, you will need to browse or search for the item you are looking for. Use our menus or search box in order to find your items.
To find out all about a product, click on the item to view the details. You can change the quantity you want by clicking the number in the quantity box. This number will automatically be set to 1, so if you click add to basket, 1 will be added. You can then continue shopping or go straight to checkout
Once at the checkout you can either checkout as a guest, or sign up for an account.
We would always recommend signing up for an account as it makes checking out easier next time by storing your billing and shipping addresses.
This is a good time to point out, that we never store your credit card details and The Mandra provides a 100% secure shopping experience, so you can shop with confidence.
You can also apply any discount codes here by revealing the "Order Summary" section on mobile, or in the discount section on tablet or desktop
We accept all major debit and credit cards as payment, including Visa and Mastercard. We also accept payment via PayPal, Apple Pay and Google Pay
Unfortunately, we are not able to process orders using cheque's or postal order'
Once you have placed your order with us (thank you!), you will receive a confirmation email to tell you your order has been received safely. Worth checking that all of your delivery address information is correct on this - if it isn't, just drop us an email using our contact form here and select "Any other query" and we will sort out any issues.
If your order has not been processed, we may be able to cancel your order before it is despatched.
Please email us using our contact form here using the "other query" option. If your order has already been despatched, please follow the returns procedure and we will sort out your refund as soon as we receive the items back.
Once on the Checkout page, on the right hand side below your items, there is a box for your code.
On a mobile device you will need to reveal the "Show Order Summary" tab and input your code there. Simply type in the code, click ‘Apply’ and your discount will be deducted from your order.
New customers can get £5.00 discount if they order over £50.00 and FREE delivery in United Kingdom if they order over £30.00.
Existing customers get an exclusive discount on their paperwork when they receive their orders to use against their next order - this is our way of saying thanks for shopping with us!
There are several reasons for a discount code to not work:
Check that the spellings and numbers are correct. Check any expiry date. Check the coupon is valid for the items in your order.
If all of these are correct and you are still having problems, please email us using our contact form here and select the option "Other query" and we will investigate.
UK - Orders placed before 3pm should arrive the following day, however this is not guaranteed (Royal Mail aim to deliver 97% of all orders placed with them next day)
Europe – Orders should arrive within 5-7 working days (excluding day of despatch).
USA and Canada – Orders should arrive within 7-10 working days (excluding day of despatch)
Rest of the World – Orders should arrive within 10-14 working days (excluding day of despatch)
We offer a 30 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.
We are happy to refund or exchange your order, but we cannot issue credit onto your customer account at this time.
If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 30 days of receipt. Please remember to include a brief note to explain the reason for return.
The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing.
Please send them to:
The Mandra Returns
72 Conifer Way,
North Wembley, Middlesex, London
HA0 3QR, United Kingdom
If you require an exchange, make sure you include details of the product you want in your returns parcel.
At The Mandra we have a policy that ensures you, as a customer can shop with us with confidence, knowing that we have researched our supply chain to the fullest possible extent. We only deal with mines, providers and suppliers that have a strong ethical policy in place, which avoids the use of child labour, operates a fair trade policy and are against testing products on animals. We also ensure that all products we source come from sustainable supplies.
All of the packaging we use is 100% recyclable to ensure our impact on the environment in getting our products to you is as minimal as possible. We also ensure that any packaging that we receive from our suppliers is recycled and reused at all possible opportunities.