Frequently Asked Question

In most instances yes. This will be clearly mentioned in the description of the product as well! All items are sold individually unless otherwise stated in the product description

Yes, all of our crystals and crystal products come with a description card to help you identify and understand each item.

However, how you choose to store, label, or display them after that is entirely up to you—everyone connects with their crystals in their own unique way.

Your receipt will also include a list of everything you've ordered. If you're ever unsure about a product, you can refer back to the images and descriptions on our website. And of course, we're always happy to help—just use our contact form

Yes, of course! We offer a 30-day return policy, so if you’ve ordered the wrong item, we’ll be more than happy to arrange an exchange or issue a refund as store credit.

Please ensure the item is returned in its original packaging and in the same condition it was received. Once we receive the return, we’ll process your exchange or issue your store credit promptly.

If you need help getting started with your return, feel free to contact us.

To place an order, simply browse our collections or use the search bar to find the item you're looking for.

Click on a product to view its details. You can adjust the quantity by using the quantity box—this is automatically set to 1, so if you click "Add to Basket," one item will be added by default. From there, you can continue shopping or proceed straight to checkout.

🧿 Please note: For items like our elasticated bracelets (available in sizes 6 to 9 inches), the size is automatically set to the smallest option (6 inches). Be sure to select your preferred bracelet size from the dropdown menu before adding it to your basket.

Once you're at the checkout, you can choose to checkout as a guest or create an account.

We always recommend signing up—it makes future checkouts quicker by securely saving your billing and shipping details.

After entering your delivery address, you’ll be able to choose your preferred shipping method. Then, select how you'd like to pay: We accept credit/debit card, PayPal, Klarna, Clearpay, and Laybuy. ✅ All transactions are 100% secure and encrypted.

If you have a discount code, you can apply it at this stage—on mobile, tap “Show Order Summary” to reveal the discount code box. On desktop or tablet, the discount field will be visible during checkout.

You’ll also have the option to add a tip if you’d like to support the team at Crystals Healing ❤️ – it’s entirely optional but always appreciated!

We accept all major debit and credit cards, including Visa and Mastercard. We also accept payments via PayPal, Apple Pay, and Google Pay. Additionally, "Buy now, pay later" options are available through Clearpay, Klarna, and Laybuy.

Unfortunately, we are unable to process orders paid by cheque or postal order.

Yes, at checkout you will be able to use a separate delivery address to your billing details.

Once you have placed your order with us (thank you!), you will receive a confirmation email to tell you your order has been received safely. Worth checking that all of your delivery address information is correct on this - if it isn't, just contact us using our contact form and we will sort out any issues.

Unfortunately it's really difficult for us to add items to an order once it has been placed, however if you drop us an email using our contact form we will do our best to accommodate any request.

Unfortunately this is not usually possible, but please email us using our contact form and as long as we haven't started processing your order, we may be able to do something.

We despatch all orders we receive before 3pm Monday to Friday the same day. Orders placed on a Saturday or Sunday will be despatched on Monday.

If your order has not been processed, we may be able to cancel your order before it is despatched.

Please email us using our contact form. If your order has already been despatched, please follow the returns procedure and we will sort out your refund as soon as we receive the items back.

Once on the Checkout page, on the right-hand side below your items, there is a box for your code.

On a mobile device, you will need to reveal the "Show Order Summary" tab and input your code there. Simply type in the code, click ‘Apply’, and your discount will be deducted from your order.

We offer FREE delivery within the UK on all orders over £30.00.

There are several reasons for a discount code to not work:

Check that the spellings and numbers are correct. Check any expiry date. Check the coupon is valid for the items in your order.

If all of these are correct and you are still having problems, please email us using our contact form and we will investigate.

Delivery costs a flat rate of £2.70 to anywhere in the UK. If your order totals over £30.00, delivery is free to UK mainland addresses.

We also offer Tracked 24 with Signature, with prices starting from £5.79.

For full details, please visit our Delivery Information page.

All of our UK orders are delivered via Royal Mail.

We use Royal Mail Tracked 48 as our standard delivery service, which typically takes 2–3 business days. If you need your order sooner, you can upgrade your delivery to:

Royal Mail Tracked 24 with Signature (Next business day)

Royal Mail Special Delivery Guaranteed by 1pm (Next day by 1PM)

📦 Orders outside the UK are shipped via Royal Mail International and will be delivered by your local postal service.

🕒 Please bear in mind: Once we’ve handed your parcel over to Royal Mail, we are unable to speed up the delivery process. Any delays will depend on the delivery service selected and Royal Mail's handling times.

UK - Orders placed before 3pm should arrive the following day, however this is not guaranteed (Royal Mail aim to deliver 97% of all orders placed with 1 to 2 working days).

Europe – Orders should arrive within 5-7 working days (excluding day of despatch).

USA and Canada – Orders should arrive within 7-10 working days (excluding day of despatch).

Rest of the World – Orders should arrive within 10-14 working days (excluding day of despatch).

If your order has been despatched but hasn't arrived within the expected time period, please email us using our contact form and we will look into it for you.

We offer a 30 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

We are happy to refund the value of your order as a credit to your customer account or exchange your order.

If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 30 days of receipt. Please remember to include a brief note to explain the reason for return.

The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing.

Please send them to:

Healing Crystals Returns

72 Conifer Way, North Wembley, Middlesex, London

HA0 3QR, United Kingdom

If you require an exchange, make sure you include details of the product you want in your returns parcel.

We're so sorry to hear that! If you receive a damaged or faulty item, please get in touch with us using our contact form, and we’ll make it right.

We’ll happily reimburse your return postage costs and offer you either:

a replacement, or

a full refund in the form of store credit—whichever you prefer.

Your satisfaction means everything to us, and we’re here to help make it right 💛

We’re really sorry for the mix-up! If you’ve received the wrong item, please contact us via our contact form, and we’ll get it sorted for you as quickly as possible.

We'll arrange for the correct item to be sent out, and provide instructions for returning the incorrect one if needed—at no extra cost to you.

We’re sorry to hear that something’s missing from your order! Please get in touch with us via our contact form, and we’ll look into it right away.

Be sure to include your order number and a brief description of the missing item—this helps us resolve the issue quickly. We'll make sure to put it right as soon as possible.

Once we’ve received your returned item in its original packaging and condition, we will process your refund as store credit.

We aim to handle all returns promptly, and you’ll receive an email confirmation as soon as your store credit has been applied.

If you have any questions in the meantime, feel free to contact us.

If you’d like to exchange an item, please get in touch with us via our contact form—we’re happy to help arrange it for you.

Once your item has been returned to us, we’ll send your replacement item out.

📦 If the item you received was incorrect or damaged, we will cover the return postage fees. However, if you’re exchanging for any other reason (such as ordering the wrong size or changing your mind), you’ll be responsible for any postage costs.

You can place orders on our website 24 hours a day, 7 days a week.

If you send us an email, we aim to reply within 4 hours during weekdays. Messages received over the weekend will be responded to on Monday.

We’re always here to help and appreciate your patience! 💌

At Crystals Healing, we’re committed to ensuring that you can shop with confidence, knowing we have taken great care to research and responsibly manage our supply chain.

We work only with mines, providers, and suppliers who:

Have strong ethical practices in place

Avoid the use of child labour

Follow fair trade principles

Are against animal testing

Source from sustainable and responsible origins

When it comes to packaging, we do our very best to use 100% recyclable materials. We’re also mindful to reuse and recycle any packaging we receive from our suppliers—helping to reduce our environmental footprint at every opportunity.

Yes - we only stock genuine crystals and work with trusted suppliers to ensure authenticity.

We want to make all our customers happy. If you can't find the answer you're looking for, please email us using our contact form, and we'll get back to you within 24 hours (Monday–Friday). Emails sent on the weekend will receive a response on Monday.