Frequently Asked Question

FAQ are some common concerns of our clients before place an order.
If you have other questions, please just send it to

Pre Sale Questions

In most instances yes. This will be clearly mentioned in the description of the product as well! All items are sold individually unless otherwise stated in the product description

Your receipt will have details of the products you have ordered, however it is not possible for us to individually label each item for identification. We do offer individual crystal and guide packs which are available to purchase.

We are always on hand to help, so if you cannot identify a product from referring back to the website (where we have a large resource of information), you can email us using our contact form here and select "Any other query" and we will help you out

Yes of course!, we offer a 30 day no quibble return policy, so if you ordered the wrong item, we’ll be more than happy to offer you an exchange or refund.

Before you make an order, you will need to browse or search for the item you are looking for. Use our menus or search box in order to find your items.

To find out all about a product, click on the item to view the details. You can change the quantity you want by clicking the number in the quantity box. This number will automatically be set to 1, so if you click add to basket, 1 will be added. You can then continue shopping or go straight to checkout

Once at the checkout you can either checkout as a guest, or sign up for an account.

We would always recommend signing up for an account as it makes checking out easier next time by storing your billing and shipping addresses.

This is a good time to point out, that we never store your credit card details and Crystals Healing provides a 100% secure shopping experience, so you can shop with confidence.

You can also apply any discount codes here by revealing the "Order Summary" section on mobile, or in the discount section on tablet or desktop

We accept all major debit and credit cards as payment, including Visa and Mastercard. We also accept payment via PayPal, Apple Pay and Google Pay. Also, we accept "Buy now, pay latter" thank to Clearpay, Klarna and LayBuy.

Unfortunately, we are not able to process orders using cheque's or postal order'

Yes, at checkout you will be able to use a separate delivery address to your billing details.

Once you have placed your order with us (thank you!), you will receive a confirmation email to tell you your order has been received safely. Worth checking that all of your delivery address information is correct on this - if it isn't, just contact us using our contact form and we will sort out any issues.

Unfortunately it's really difficult for us to add items to an order once it has been placed, however if you drop us an email using our contact form we will do our best to accommodate any request.

Unfortunately this is not usually possible, but please email us using our contact form and as long as we haven't started processing your order, we may be able to do something.

Shipping Questions

We despatch all orders we receive before 3pm Monday to Friday the same day. Orders placed on a Saturday or Sunday will be despatched on Monday.

If your order has not been processed, we may be able to cancel your order before it is despatched.

Please email us using our contact form. If your order has already been despatched, please follow the returns procedure and we will sort out your refund as soon as we receive the items back.

Once on the Checkout page, on the right hand side below your items, there is a box for your code.

On a mobile device you will need to reveal the "Show Order Summary" tab and input your code there. Simply type in the code, click ‘Apply’ and your discount will be deducted from your order.

New customers can get 10% discount if they subscribe to our Newsletter and FREE delivery in UK if they order over £30.00.

Existing customers get an exclusive discount on their paperwork when they receive their orders to use against their next order - this is our way of saying thanks for shopping with us!

There are several reasons for a discount code to not work:

Check that the spellings and numbers are correct. Check any expiry date. Check the coupon is valid for the items in your order.

If all of these are correct and you are still having problems, please email us using our contact form and we will investigate.

The cost of delivery is a flat £2.95 to anywhere in the UK and if your order comes to more than £30.00, delivery is free to UK mainland addresses. We also offer a fully tracked service for £6.95. For more information please visit our delivery information page

Our UK orders are sent out by Royal Mail, Evri and DPD.

Orders outside the UK are sent via Royal Mail International and will be delivered by your usual postal service in your country.

UK - Orders placed before 3pm should arrive the following day, however this is not guaranteed (Royal Mail aim to deliver 97% of all orders placed with them next day).

Europe – Orders should arrive within 5-7 working days (excluding day of despatch).

USA and Canada – Orders should arrive within 7-10 working days (excluding day of despatch).

Rest of the World – Orders should arrive within 10-14 working days (excluding day of despatch).

If your order has been despatched but hasn't arrived within the expected time period, please email us using our contact form and we will look into it for you.

We offer a 30 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

We are happy to refund the value of your order as a credit to your customer account or exchange your order.

If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 30 days of receipt. Please remember to include a brief note to explain the reason for return.

The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing.

Please send them to:

Healing Crystals Returns

72 Conifer Way, North Wembley, Middlesex, London

HA0 3QR, United Kingdom

If you require an exchange, make sure you include details of the product you want in your returns parcel.

Returns Questions

Should you receive a faulty item, please email us using our contact form and we will be more than happy to reissue your postage costs and offer you either a full refund or a replacement.

Please email us using our contact form and we will then resolve your issue for you.

If one of your items is missing from your order, please email us using our contact form and we will resolve your issue for you.

Once we have received your item, we will process the refund. This should appear on your bank statement within 5 working days.

Please email us using our contact form and we will be more than happy to exchange your item for you.

Once your item has been returned to us, we will send your new item to you.

Orders can be made on the website 24 hours a day, 7 days a week. If you send us an email, we will look to reply to you within 4 hours unless it is a weekend, when we will respond to your email on Monday

At Crystals Healing we have a policy that ensures you, as a customer can shop with us with confidence, knowing that we have researched our supply chain to the fullest possible extent. We only deal with mines, providers and suppliers that have a strong ethical policy in place, which avoids the use of child labour, operates a fair trade policy and are against testing products on animals. We also ensure that all products we source come from sustainable supplies.

All of the packaging we use is 100% recyclable to ensure our impact on the environment in getting our products to you is as minimal as possible. We also ensure that any packaging that we receive from our suppliers is recycled and reused at all possible opportunities.

Yes - we only stock genuine crystals and work with trusted suppliers to ensure authenticity.

We want to make all our customers happy - If you cannot find an answer to your question, please email us using our contact form and we will reply to your email within 24 hours, unless you have emailed on a Saturday or Sunday, in which case we will respond on Monday.

Unable to find satisfactory answers ? Contact Support